Terms & Conditions
Terms of sale - IS OK Designs
The following documents tells you our Terms & Conditions on which we (IS OK Designs) supply any of our
products listed on our web site(s) www.mineheadprinters.co.uk / www.isokdesigns.co.uk to you. Please read
the following Terms & Conditions carefully before placing an order with us. Please note that when ordering
any of our products you agree to bound by these Terms & Conditions.
1. About Us
Our web site is operated by IS OK Designs. Our Trading address is IS OK Designs - 10 Whitworth Road
Minehead - Somerset - TA24 8EB
Our Vat Number is: GB 129 0172 34
2. How the contract is formed between you and us when placing an order.
2.1 When you place an order with IS OK Designs, you are constituting an offer to buy our product or products.
All orders are subject to our acceptance and acceptance will be confirmed via electronic notification at
the end of you placing your order (Order Conformation). The Contract between us will only be formed once
order conformation is confirmed by you. Once the contract has been formed any variations will not be
accepted unless written consent by us.
2.2 As all our products are made to your specification or personalizes by you, you will not have the right to
cancel the order once the contract as been made.
2.3 All payment will need to be paid before orders are processed and any artworks are generated. Payment
can be made by phone by major debit or credit cards where accepted.
3. Using our Designs
All designs on our web site(s) are owned and therefore no usage is permitted without prior consent by us and
only if they are not used with the intention for sale or resale.
4. Material and Information provided by you
4.1 You accept that any materials and information provided by you are done at your own risk and you have
retained copies of all material and information you have given us. Any materials and information that is lost
or damaged during the transition from you to us will be at your own risk and we exclude all liability during this
4.2 any information or materials forwarded to us will be used and therefore we can not accept no
responsibility for poor quality products in these circumstances.
4.3 You must not provide us with information or material that will breach any third party rights. You have their
express consent. We have the right to disclose your identity to any third party that are claiming a violation
of their rights.
4.3 We have the right to cancel any contract with you if in our opinion materials and information are not
to our Terms & Conditions. You will receive a full refund of the sums already paid if an order is not fulfilled
subject to any costs that may have been generated during the process.
4.4 you agree that if you are using someone else’s information when placing an order you have their full
consent before ordering.
4.6 We may remove any information and material stored with us if it has bee inactive for a period of time
without reference to you. We may change our policy’s at anytime and without notice to you.
5.1 Once order conformation as been confirmed and a contract between you and us as been accepted,
we will send you a proof prior to producing you product(s) you will accepted that once you have approved
the proof the product(s) can not be changed or cancelled. We can not accept any liability to you of errors
in the proof once proof as been accepted by you.
5.2 Your statutory rights are not affected by these terms and conditions.
6. Delivery or Collection
6.1 Unless there are exceptional circumstances, your product(s) will be despatched for delivery or collection
in accordance with the delivery or collection service you chose during the ordering process.
6.2 Your statutory rights are not affected by these terms and conditions.
6.3 We aim to complete and have your product ready for collection or delivered to you as agreed
during the order process.
6.4 Delivery and collections will be made during working days Monday to Friday excluding Bank holidays.
6.5 Where a Delivery or Collection is delayed due to exceptional circumstances, we will complete the
work as soon as reasonably possible.
6.6 Where delivery is not possible due to wrong delivery information provided by you, the delivery will be
returned to us and will be despatched on the correct delivery details are obtained. We reserve the right
to additional charges made payable from you with the correct delivery address.
6.7 All products will be signed for on delivery. If the product is signed for by a person other then the recipient
the products initially intended for and the products are subsequently no delivered to the intended recipient
no liability will incur providing the parcel was delivered to the address provided by the customer.
7.1 You must notify us within 2 working days of our failure of expected delivery date in order that we can
investigate and take appropriate action.
7.2 The earliest date we can claim for non-delivery is 15 working days from date of despatch. We are
unable to process a reprint before this time. You should notify us again by phone or email if your products
have not arrived after 15 working days.
7.3 Once you have notified us in accordance with the above we will then send you forms to complete and
return. Once we have received the completed forms we will then reproduce and redeliver the products
to you at no further cost or expense to you.
8.1 All reasonable endeavors will be made to deliver the correct quantity of products order by you.
8.2 you acknowledge that variations in respect of quantities are inherent within the printing industry.
8.3 Shortages must be notified within 2 working days of receiving the delivery.
8.4 All overages may be kept by you at no additional costs.
9.1 You accept that the variation on colours are inherent within the printing process for files that are
submitted. You also understand and accept that computer hardware set ups are such that we cannot
guarantee that the product colours will match those displayed on your computer screen during the ordering
10. Risk and Title
10.1 Once you have taken delivery of the products, they will be at your risk.
10.2 Ownership of the products will be passed to you one delivery has been accepted.
11. Price and Payment
11.1 The prices on our site are correct except for in cases of obvious error.
11.2. All prices on our website do not include VAT, Artwork or delivery costs where applicable. All costs will
be added to your order conformation prior to payment.